Shipping policy
Shipping Policy
Last Updated: July 21, 2026
At Pemixe, we are committed to providing a smooth, reliable, and transparent shopping experience for our customers.
Shipping Destinations
We currently ship to selected countries across Europe. Shipping availability may vary depending on the product and delivery destination.
Free Shipping
We offer free shipping on eligible orders. If any shipping charges apply to your order, the applicable cost will be clearly displayed at checkout before you complete your purchase.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
During peak periods, holidays, promotional events, or unforeseen circumstances, processing times may be extended.
Estimated Delivery Time
Estimated delivery times may vary depending on the product, shipping method, warehouse location, and destination country.
Most orders are expected to arrive within approximately:
5–10 business days after processing.
Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, a tracking number may be provided to you by email.
Please allow some time for tracking information to become active after the shipment has been dispatched.
Customs, Duties & Taxes
Depending on your destination country and local regulations, customs duties, import taxes, VAT, or other charges may apply.
Any applicable charges not included at checkout may be the responsibility of the customer.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Pemixe is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
Lost or Damaged Packages
If your package is lost, damaged, or appears to have a delivery issue, please contact us as soon as possible with your order details.
We will work with the relevant shipping carrier and fulfillment partners to investigate the issue and determine the appropriate resolution.
International Cash on Delivery
International Cash on Delivery (COD) is not available.
All orders must be paid for at the time of purchase using the payment methods available at checkout.
Contact Us
If you have any questions regarding shipping or your order, please contact us through the contact information available on our website.
Thank you for shopping with Pemixe.
